Terms of Service

Effective date: August 9, 2026

These Terms of Service (the “Terms”) govern your access to and use of the Furnitures USA website, online store, customer-support channels, and related services (collectively, the “Services”), as well as purchases made through the Services.

The Services are operated by Furnitures USA LLC, a California limited liability company (“Furnitures USA,” “we,” “us,” or “our”). Our online store is hosted by Shopify, which provides the ecommerce platform we use to offer products to you.

Please read these Terms carefully. By accessing or using the Services, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them. If you do not agree, do not use the Services.

Nothing in these Terms limits any non-waivable rights or remedies available to you under applicable consumer-protection law.

1. Eligibility and accounts

You must be at least the age of majority where you live to make a purchase through the Services. If you allow a minor to use a device you own or control to access the Services, you are responsible for supervising that use.

You agree to provide accurate, current, and complete account, billing, payment, and delivery information. You are responsible for protecting your login credentials and for activity occurring through your account. Notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate an account when we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

2. Product information

We work to display product descriptions, dimensions, materials, finishes, colors, images, availability, and pricing accurately. Nevertheless:

• Colors and textures may appear differently depending on lighting, screen settings, photography, and natural variations in materials;

• Wood grain, stone, leather, fabric, marble, and other natural or handcrafted materials may vary from one item to another;

• Measurements are approximate unless expressly stated otherwise; and

• Props, accessories, mattresses, décor, or other items shown in product photographs are not included unless the product description says they are included.

Reasonable variations that are inherent in natural materials or manufacturing are not necessarily defects. Product descriptions and specifications may be corrected or updated before an order is accepted. We may discontinue products or limit purchase quantities at any time.

You are responsible for reviewing product dimensions and confirming that an item will fit the intended room and can pass through all doors, hallways, stairways, elevators, and other access points. Contact us before ordering if you need additional measurements.

3. Orders and acceptance

Submitting an order is an offer to purchase. An automated order confirmation only confirms that we received your order; it does not necessarily mean that we accepted it. We accept an order when we send a shipment or fulfillment confirmation, begin production of a custom or made-to-order item, or otherwise expressly confirm acceptance.

We may reject or cancel an order before acceptance for legitimate reasons, including suspected fraud, unauthorized payment, pricing or product-information errors, inventory unavailability, shipping restrictions, or an inability to verify information. If we cancel an order after collecting payment, we will refund the canceled amount to the original payment method.

Products purchased through the Services are intended for personal or household use unless we agree otherwise in writing. You may not purchase products for unlawful resale or export.

4. Prices, taxes, and payment

Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes, shipping, delivery, assembly, customs duties, and other charges will be disclosed at checkout or before you complete the purchase when required by law.

Promotional prices and discounts may be subject to separate conditions and may not be combined unless expressly allowed. If promotion-specific terms conflict with these Terms, the promotion-specific terms control for that promotion.

You represent that you are authorized to use the payment method submitted with your order. We may use third-party providers to process payments and conduct fraud screening. You remain responsible for all properly disclosed charges associated with an accepted order.

If a price or product listing contains an obvious error, we may correct the error and give you the option to purchase at the correct price or cancel the affected item for a full refund. We will not charge a corrected higher price without your agreement.

5. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate the request, but a change or cancellation is not guaranteed after an order has been accepted, sent for fulfillment, shipped, or placed into production.

Custom, personalized, special-order, and made-to-order items may become non-cancellable once production or procurement begins, provided that restriction was disclosed before purchase and is permitted by law. If an order can no longer be canceled, any return will be governed by our Return & Refund Policy.

Our contact information appears at the end of these Terms.

6. Shipping and delivery

Shipping and delivery dates are estimates unless we expressly guarantee a date in writing. We will use reasonable efforts to meet the estimate. If we cannot ship within the promised period—or, when no shipping period was stated, within the period required by applicable law—we will provide any delay notice, cancellation option, or refund required by law.

Delays may occur because of inventory changes, carrier disruptions, weather, customs, labor interruptions, manufacturing delays, incorrect delivery information, or other circumstances outside our reasonable control. These circumstances do not affect rights that applicable law gives you regarding delayed or undelivered orders.

Title and risk of loss pass as provided by applicable law. For consumer deliveries, we do not treat the mere transfer of an item to a carrier as eliminating rights you may have if the order is lost or damaged before you receive it.

You must provide a complete, accurate, and accessible delivery address and a working telephone number. Additional fees resulting from an incorrect address, missed appointment, refused delivery, restricted access, or undisclosed delivery condition may be charged when disclosed and permitted by law.

7. Furniture delivery responsibilities

Delivery service levels vary by product and destination. The checkout page, order confirmation, or delivery instructions will identify whether service is parcel delivery, curbside, threshold, room-of-choice, white-glove, or another service. Assembly and packaging removal are included only when expressly stated.

Before delivery, you are responsible for:

• Measuring doors, hallways, stairways, elevators, ceiling heights, and the intended placement area;

• Ensuring that the delivery route is safe, clear, and legally accessible;

• Reserving elevators or obtaining building approval when required;

• Protecting floors, walls, fixtures, and nearby property; and

• Ensuring that an adult authorized to accept the delivery is present.

Delivery personnel may refuse an unsafe delivery or a delivery that risks injury or property damage. If an item does not fit because the product or access area was not measured correctly, the order may be treated as a customer-requested return and related return, redelivery, storage, or restocking charges may apply only if disclosed and permitted under our Return & Refund Policy and applicable law.

8. Inspection and delivery problems

Inspect the packaging and item as soon as reasonably possible. If visible damage exists, note it on the carrier’s delivery record when possible and keep the packaging. Promptly contact us if an item is damaged, defective, incomplete, or different from what you ordered. Include your order number and clear photographs of the item, packaging, shipping label, and affected area.

Do not discard packaging, assemble, alter, repair, or return an affected item until we provide instructions. A delay in reporting may make a carrier claim harder to verify, but it does not eliminate any non-waivable legal rights.

Depending on the circumstances and applicable law, we may provide replacement parts, repair, replacement, price adjustment, or refund. Authorized costs to return an item confirmed to be defective, damaged in transit, or incorrect will be handled in accordance with our Return & Refund Policy and applicable law.

9. Assembly, installation, and product use

Follow all manufacturer instructions, warnings, weight limits, anchoring requirements, care directions, and applicable safety guidance. Use qualified professionals for installation or assembly when recommended or when the work involves electricity, gas, plumbing, wall mounting, structural attachment, or another specialized task.

Furnitures USA is not responsible for damage caused by improper assembly, installation, modification, storage, maintenance, misuse, normal wear and tear, or failure to follow product instructions, except to the extent responsibility cannot lawfully be excluded.

Certain furniture may create a tip-over or other safety hazard if not properly anchored. Use all included restraint devices and keep children and pets away from unsafe or partially assembled products.

10. Returns, refunds, and exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy, available at www.furnituresusa.com, which is incorporated into these Terms.

Please review that policy before purchasing, particularly the provisions concerning the 30-day request period, product condition, original packaging, custom and final-sale products, freight costs, and return authorization. If these Terms conflict with the Return & Refund Policy on a return-specific issue, the Return & Refund Policy controls, except where applicable law requires otherwise.

11. Manufacturer warranties and legal rights

Some products may include a manufacturer’s warranty. Warranty duration, coverage, exclusions, and claim procedures vary by product and manufacturer. Any manufacturer warranty is in addition to rights that cannot be excluded under applicable law.

Except for an express written warranty we separately provide, Furnitures USA does not create an additional product warranty beyond applicable manufacturer warranties and rights arising under law. We do not disclaim or limit implied warranties or statutory remedies where doing so is prohibited, including rights that may apply under California’s Song-Beverly Consumer Warranty Act.

To request warranty assistance, contact us with your order number, a description of the issue, photographs or video where useful, and any manufacturer information available.

12. Promotions, gift cards, and store credit

Promotions, discount codes, gift cards, and store credits may have additional terms disclosed when issued or offered. They may not be redeemed for cash except where required by law. We may reject or cancel promotional use involving fraud, abuse, resale, or a material violation of the applicable promotion terms.

Nothing in this section limits rights that apply to gift cards or store credit under applicable law.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy, available at www.furnituresusa.com. Because Shopify hosts our online store, Shopify and other service providers may process information to operate the Services, complete transactions, prevent fraud, and provide customer support, as further described in the applicable privacy notices.

14. Electronic communications

When you use the Services or contact us electronically, you consent to receive transactional communications electronically, including order confirmations, receipts, delivery updates, policy notices, and customer-service messages. You are responsible for keeping your contact information current.

Marketing email and text messages are governed by the consent language presented when you subscribe. You may withdraw marketing consent using the unsubscribe method provided in the message. Opting out of marketing does not stop necessary transactional communications.

15. Acceptable use

You may use the Services only for lawful purposes. You may not:

• Violate applicable law or the rights of another person;

• Submit false, misleading, fraudulent, or unauthorized information;

• Introduce malware or interfere with the security, operation, or availability of the Services;

• Attempt to gain unauthorized access to an account, system, or network;

• Scrape, copy, or commercially exploit substantial portions of the Services without written permission, except as allowed by law;

• Impersonate another person or misrepresent your affiliation; or

• Use the Services to harass, threaten, defame, or harm others.

We may take reasonable steps to prevent misuse, including limiting access, canceling fraudulent orders, or suspending accounts.

16. Intellectual property

The Services and their content—including text, graphics, logos, photographs, videos, designs, software, and arrangement—are owned by or licensed to Furnitures USA and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for personal, non-commercial shopping purposes. Except as permitted by law, you may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission.

Third-party names, logos, and product marks belong to their respective owners. No license to use a trademark is granted by these Terms.

17. Reviews, photographs, and feedback

If you voluntarily submit a review, photograph, suggestion, or other content (“User Content”), you retain ownership of your User Content. You grant Furnitures USA a non-exclusive, worldwide, royalty-free license to host, reproduce, display, adapt for formatting, and use that User Content to operate, improve, and promote the Services, subject to applicable law and our Privacy Policy.

You represent that you have the necessary rights to submit the User Content and that it is truthful, lawful, and does not violate another person’s rights. Disclose any material incentive or compensation associated with a review. We may moderate or remove User Content that violates these Terms, but we are not required to monitor every submission.

18. Third-party services and links

The Services may include third-party payment tools, delivery services, product information, applications, or links. Third parties may apply their own terms and privacy practices. We are not responsible for an unrelated third-party website or service merely because the Services link to it.

This section does not limit responsibility we may have for vendors acting on our behalf or any liability that cannot be excluded by law.

19. Shopify’s role

Shopify provides the technology that hosts our online store, but purchases from our store are transactions between you and Furnitures USA. Shopify is not the seller of our products and is not responsible for fulfilling our orders, handling our returns, or providing our customer service, except to the extent Shopify separately states otherwise for a service it directly provides.

20. Availability and website information

We may update, suspend, or discontinue all or part of the Services for maintenance, security, operational, or business reasons. We do not guarantee that the website will always be uninterrupted or error-free.

We may correct typographical errors, inaccuracies, or omissions concerning product information, availability, pricing, promotions, shipping charges, or delivery estimates. If a correction materially affects an order you have already placed, we will provide the notice, choice, or refund required by applicable law.

21. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS GENERAL INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES REGARDING THE WEBSITE’S UNINTERRUPTED AVAILABILITY, SECURITY, OR FREEDOM FROM ERRORS.

PRODUCT WARRANTIES AND REMEDIES ARE ADDRESSED IN SECTION 11. NOTHING IN THESE TERMS EXCLUDES AN EXPRESS WARRANTY, AN IMPLIED WARRANTY THAT CANNOT LEGALLY BE DISCLAIMED, LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT, OR ANY OTHER RIGHT OR LIABILITY THAT CANNOT LEGALLY BE LIMITED.

22. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FURNITURES USA AND ITS OFFICERS, EMPLOYEES, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR A CLAIM RELATING TO THE SERVICES OR A PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM OR (B) $100.

THESE LIMITATIONS DO NOT APPLY TO PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT, VIOLATIONS OF LAW, WARRANTY OBLIGATIONS, OR ANY LIABILITY OR REMEDY THAT CANNOT BE EXCLUDED OR LIMITED. Some jurisdictions do not permit certain exclusions or limitations, so some of the language above may not apply to you.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold Furnitures USA and its officers, employees, and affiliates harmless from a third-party claim arising directly from your unlawful use of the Services, your material breach of these Terms, or your violation of another person’s rights. This obligation does not apply to the extent a claim was caused by Furnitures USA or a matter for which indemnification cannot legally be required.

We will provide reasonable notice of an indemnified claim and may control its defense. You will not be required to agree to a settlement that admits wrongdoing by you or imposes a non-monetary obligation on you without your consent.

24. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Subject to any right you may have to bring a claim elsewhere under applicable consumer law, disputes relating to these Terms or the Services will be brought in the state or federal courts serving Santa Clara County, California, and the parties consent to those courts’ jurisdiction.

Before filing a lawsuit, we encourage you to contact us so we can try to resolve the issue informally. Nothing in these Terms prevents either party from bringing an eligible claim in small-claims court or seeking urgent injunctive relief.

25. International customers

If you access the Services or place an order from outside the United States, you are responsible for complying with local import requirements and for charges disclosed as your responsibility before purchase. Product availability, warranty service, delivery options, and return arrangements may vary by country.

Nothing in these Terms deprives a consumer of mandatory protections provided by the law of the consumer’s country of residence when those protections legally apply. Additional rights for eligible European Union orders are described in our Return & Refund Policy.

26. Changes to these Terms

We may update these Terms to reflect changes in the Services, our business practices, or applicable law. The updated version will be posted with a revised effective date. When legally required, we will provide additional notice of material changes.

Changes apply prospectively and do not retroactively alter an order already accepted unless permitted by law and agreed to by the parties.

27. General provisions

If any provision of these Terms is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver. These Terms and the policies incorporated into them constitute the entire agreement concerning the Services and supersede prior communications on the same subject. In a conflict between these Terms and terms presented for a specific product, service, or promotion, the more specific terms control for that subject.

You may not assign your rights or obligations under these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, corporate reorganization, or by operation of law, subject to applicable consumer rights.

28. Contact information

Questions about these Terms may be directed to:

Furnitures USA LLC
19 W Main Avenue, Suite 45
Morgan Hill, California 95037
United States

Email: support@furnituresusa.com
Phone: (302) 488-0921