Contact Information & Customer Support

Last updated: August 9, 2026

We are here to help with product questions, orders, shipping, deliveries, returns, and other customer-service matters. Please use the contact information below so we can direct your request appropriately.

Customer support

Email: support@furnituresusa.com
Phone: (302) 488-0921

Email is recommended for order-specific requests because it allows you to include your order number, photographs, and other helpful details. Please send only one message per issue when possible, as duplicate requests may slow our review.

Information to include

To help us assist you efficiently, include:

• Your full name;

• Order number, if applicable;

• Email address or telephone number used for the order;

• Product name or item number;

• Delivery address, when the question concerns shipping;

• A clear description of the question or problem; and

• Photographs of the product, packaging, shipping label, damage, or defect when relevant.

For your security, do not send complete credit-card numbers, passwords, government identification numbers, or other highly sensitive information by email or through an unsecured contact form. We will not ask you to send your account password or full payment-card number by email.

Business mailing address

General business correspondence may be mailed to:

Furnitures USA LLC
19 W Main Avenue, Suite 45
Morgan Hill, California 95037
United States

This is our business mailing address. It is not automatically an approved return destination.

Shipping and fulfillment location

Products are shipped from:

Furnitures USA
325 E Cedar Street
Junction, Texas 76849
United States

This location is used for order fulfillment and is not open for unscheduled customer visits or pickups. Do not send returns to this address unless we first approve the return and specifically direct you to use it.

Order changes and cancellations

Contact us as soon as possible if you need to correct an address, change an order, or request cancellation. We will try to accommodate the request, but changes and cancellations are not guaranteed after an order has entered fulfillment, shipped, or gone into production.

Include “Order Change” or “Cancellation Request” and your order number in the email subject line.

Shipping and delivery questions

For tracking, delivery scheduling, missing shipments, or address concerns, email us with your order number and the delivery ZIP code. If a carrier has already contacted you to arrange a freight appointment, respond directly to the carrier as well.

Please review our Shipping & Delivery Policy for information about processing, freight appointments, delivery access, inspection, damaged shipments, and undeliverable orders.

Damaged, defective, missing, or incorrect items

Inspect your order promptly after delivery. If an item is damaged, defective, incomplete, or different from what you ordered, contact us and include:

• Your order number;

• Clear photographs of the entire item and affected area;

• Photographs of the packaging and shipping label; and

• A description of the problem and when it was discovered.

Keep the item and all packaging materials until we provide instructions. Do not assemble, alter, repair, discard, or return the item before contacting us. These requests do not limit any rights you may have under applicable law.

Returns and refunds

All returns require prior authorization. Contact support@furnituresusa.com before shipping or delivering a return. If approved, we will provide the correct return destination and instructions.

Items mailed or delivered without authorization may be refused. The shipping origin, business mailing address, and authorized return address may be different. Please review our Return & Refund Policy for eligibility requirements, deadlines, return costs, exclusions, and refund information.

Product and measurement questions

Furniture dimensions, materials, colors, finishes, assembly requirements, and delivery access can affect whether a product is suitable for your space. Contact us before ordering if you need additional product information.

Measure the intended room, doors, hallways, stairways, elevators, and other access points before purchasing large furniture.

Privacy requests

Questions or requests concerning personal information may be sent to support@furnituresusa.com with “Privacy Request” in the subject line. To protect customer information, we may need to verify your identity before completing certain requests.

Our collection and use of personal information are explained in our Privacy Policy.

Accessibility assistance

If you experience difficulty accessing our website or need help obtaining product or policy information in another accessible format, contact us by email or telephone. Please describe the assistance you need, and we will make reasonable efforts to help.

Suspicious communications

Be cautious of messages claiming to represent Furnitures USA that request passwords, full payment-card information, gift-card payments, wire transfers to an unfamiliar recipient, or access to your device. If you are unsure whether a message is genuine, contact us directly using the email address or telephone number listed on this page.

Policy and legal correspondence

Questions regarding our policies or Terms of Service may be sent to support@furnituresusa.com. Written business correspondence may also be mailed to our Morgan Hill, California address above.