Return & Refund Policy

Effective date: August 9, 2026

At Furnitures USA LLC, we want you to feel confident about your purchase. If you are not satisfied with an eligible item, you may request a return within 30 days after the item is delivered.

Return eligibility

To qualify for a return, the item must:

• Be returned in the same condition in which it was received;

• Be unused, unassembled, unaltered, and free from damage, stains, odors, pet hair, or other signs of use;

• Include all original parts, accessories, manuals, tags, and packaging; and

• Be accompanied by the order number, receipt, or other proof of purchase.

We may request photographs of the item and its packaging before approving a return. Items that do not meet these conditions may be refused or may receive a reduced refund where permitted by law.

How to request a return

Before sending or delivering an item, contact us at support@furnituresusa.com or (302) 488-0921. Please include your name, order number, the item you wish to return, the reason for the return, and photographs if the item is damaged or defective.

If the return is approved, we will provide a return authorization and instructions for the correct return destination. Do not send returns to our business address unless our return instructions specifically tell you to do so. Items returned without prior authorization may be refused.

Approved returns must be shipped or tendered to the designated carrier within the timeframe stated in the return instructions.

Return shipping and pickup costs

For returns due to a change of mind, incorrect size selection, color preference, fit, or another reason not caused by Furnitures USA LLC, the customer is responsible for return shipping, freight, pickup, disassembly, and repackaging costs. Original delivery and shipping charges are non-refundable except where required by law.

Furniture can be expensive to return because it may require freight service. We will disclose or provide an estimate of the return cost when required by applicable law. We recommend reviewing product dimensions, access points, stairways, elevators, and doorways before ordering.

If an item is confirmed to be defective, damaged in transit, or different from what was ordered, Furnitures USA LLC will cover reasonable authorized return or replacement shipping costs.

Damaged, defective, missing, or incorrect items

Inspect your order as soon as it arrives and before assembly. If the packaging appears damaged, note the damage on the carrier's delivery record when possible and keep all packaging materials.

Contact us promptly at support@furnituresusa.com if an item arrives damaged or defective, has missing parts, or is not the item ordered. Include your order number and clear photographs of the item, packaging, shipping label, and damage or defect. We will review the claim and, as appropriate, provide replacement parts, repair, replacement, or a refund in accordance with applicable law.

Do not discard, assemble, modify, repair, or return the item until we provide instructions. These requests do not limit any rights you may have under applicable consumer-protection or warranty law.

Items that cannot be returned

Unless required by law, we do not accept returns of:

• Custom-made, made-to-order, personalized, or specially configured items that were delivered as ordered;

• Items marked Final Sale, As Is, or Non-Returnable before purchase;

• Gift cards;

• Mattresses, bedding, pillows, and other hygiene-sensitive products once opened or used;

• Items that have been assembled, installed, used, altered, repaired, or damaged after delivery;

• Items missing original packaging, parts, accessories, manuals, or tags; or

• Clearance or sale items identified as non-returnable before purchase.

Please contact us before purchasing if you are unsure whether an item is returnable.

Exchanges

We do not process direct exchanges. To obtain a different item, request a return of the original item. After the return is approved, place a separate order for the replacement item. This helps avoid inventory delays and allows the new order to ship sooner.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days after inspection, less any non-refundable charges disclosed in this policy or before purchase and permitted by law.

Your bank or card issuer may need additional time to post the refund. If 15 business days have passed since we confirmed approval and you have not received the refund, contact support@furnituresusa.com.

Orders shipped to the European Union

If we sell and ship an order to a consumer in the European Union, the consumer may have a legal right to withdraw from an eligible online purchase within 14 days after delivery without giving a reason. The consumer must notify us within that period and return the goods within the period required by applicable law.

Unless we agree otherwise or applicable law requires us to pay, the consumer is responsible for the direct cost of returning a change-of-mind item. For bulky furniture that cannot normally be returned by mail, an estimate of the return cost will be provided before purchase when required by law. Custom-made or clearly personalized goods and other legally exempt products may not qualify for the withdrawal right.

This section does not limit any mandatory rights concerning faulty, damaged, or nonconforming goods, including any applicable legal guarantee. If this policy conflicts with mandatory consumer law, the mandatory law controls.

Contact information

Furnitures USA LLC
19 W Main Avenue, Suite 45
Morgan Hill, California 95037
United States

Email: support@furnituresusa.com
Phone: (302) 488-0921